Shipping Policy

Orders are generally processed within 1 to 3 business days. Processing time is separate from delivery and excludes weekends and applicable public holidays. Estimated delivery spans 7 to 15 business days after dispatch. Delivery times are estimates and may vary due to destination, carrier operations, customs procedures, holidays, weather, peak periods, or circumstances outside our reasonable control. Tracking information will be provided when available after shipment, though tracking may require additional time to become active.

Customers are responsible for providing complete and accurate shipping information. Contact cs24@tuvimoz.com promptly if an address correction is required, though changes cannot be guaranteed once processing or shipment begins. For significantly delayed, lost, or damaged packages, contact us with your order number and relevant details so we can review the available information and assist. International shipments may be subject to customs procedures, duties, taxes, or import requirements determined by the destination country.