Returns & Reimbursements

30-day return window for unworn garments.

Eligible returns may be requested within 30 days from delivery for unworn, unwashed items in their original condition.

30 Days

Return window

1-3 Days

Inspection turnaround

Original

Payment refund method

Conditions & Steps

Clear guidelines for returns, damaged items, and refunds.

Items should generally be unused, unworn, unwashed, and in original condition, with original packaging or tags where applicable. Before returning an item, contact cs24@tuvimoz.com with the order number, item information, reason for return, and relevant photos when necessary. Return instructions will be provided after review. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with supporting information. Return shipping responsibility may depend on the reason for the return.

Returned items may be inspected after receipt. Approved refunds will be issued to the original payment method. After a refund has been issued, the time required for funds to appear depends on the payment provider, card issuer, or financial institution. Cancellation requests should be submitted promptly; cancellation cannot be guaranteed after processing or shipment has progressed.